Shipping to Croatia

Croatia is a country located in southeastern Europe. It shares borders with Slovenia, Hungary, Serbia, Bosnia and Herzegovina, and Montenegro. Learn all the key information, trends and insights you’ll need to know when shipping to Croatia.

Shipping to Croatia

Shipping to Croatia by numbers


Population circa


Population between ages 15 and 64


Of the population in Croatia shops online


Of online stores in Croatia among the top 100 are active in Fashion

Most Purchased

  • Electronics
  • Fashion
  • Toys, Hobby & DIY

Delivery Proposition

  • 100% country coverage
  • Max weight per parcel: 30Kg
  • Max Dimensions 100X60X60 cm
Did you know?

The share of enterprises that make B2C eCommerce sales via a website in Croatia 2022 was 19.2%

Croatia eCommerce Stats

Revenue in the eCommerce market is projected to reach US$1,473m in 2023.

Revenue is expected to show an annual growth rate of 11.09%, resulting in a projected market volume of US$2,243m by 2027.

In the eCommerce market, the number of users is expected to amount to 2.70m users by 2027.

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Share of enterprises that sell online in Croatia in 2022

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The average revenue per user on Electronics projected in 2023

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Projected revenue in the Fashion industry in 2023

Customs clearance guidelines

When formal entry is required, we must provide them with the following:

  • Commercial invoice
  • EMPP (Evidence Money Price Paid) This can be in the form of a debit/credit card statement as evidence of price paid.
  • Customer email address. Customs will contact the consignee before clearing and forwarding on for final mile delivery.

Any duty applicable will be payable by the consignee if sent in a DDU environment.

Formal clearance costs will be the responsibility of the shipper: These will be passed back to the client.

Important that good full descriptions and HS Codes are provided for customs clearance.


Parcels held of which charges are refused by the retailer can be destroyed. If requested, a description fee is applicable.

The time parcels will be held is 30 calendar days. If the requested information is not provided by this time, customs can automatically destroy the parcel and a destruction fee is applicable which will be passed back to the retailer.

Data Importance for customs clearance

In the event that poor/vague descriptions or incomplete data is sent, the items run the risk of being held by customs for inspection.

In this event, a copy of the Commercial invoice will be required with full product details. This will then be sent to customs, if approved the parcel will be cleared and forwarded for final mile delivery with no additional costs.

Good description examples

  • Men’s super hoodie navy M
  • Vinyl wall sticker decoration
  • Bags and accessories, bags of textile

Bad description examples

  • Item or goods
  • Women’s clothing

​It is important that good full descriptions and HS Codes are provided for customs clearance.

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