Table of contents
Introduction
Valentte Limited, a UK-based lifestyle brand, is renowned for its beautifully crafted home fragrances and skincare products. As the business rapidly grows, maintaining reliable and efficient delivery services has become crucial to their customer experience. Seeking a logistics partner that could match their ambitions and values, Valentte turned to Pro Carrier.
The Challenge
Valentte faced the ongoing challenge of maintaining consistent service levels across every aspect of its supply chain — from ingredients to packaging and deliveries. As a company deeply rooted in loyalty and personal relationships, finding a logistics partner they could trust was essential. Previous experiences with courier services had left gaps in communication and responsiveness, which threatened to hinder Valentte’s ambitious growth plans.
The Solution
Pro Carrier came onto Valentte’s radar through a trusted contact — a manager they’d worked with previously, who personally introduced and recommended the service. This personal connection, paired with Pro Carrier’s tailored logistics solutions, made the decision an easy one for Valentte.
Rather than offering a one-size-fits-all approach, Pro Carrier worked closely with Valentte to identify and implement delivery services that aligned with their operational needs and customer expectations. This collaborative approach provided a smoother, more efficient way of handling deliveries, enabling Valentte to focus on scaling their business.
Exceptional Support & Results
What set Pro Carrier apart for Valentte was the level of accessible, responsive support across all areas of the business. Whether it was the packing team needing immediate assistance or the accounts department requiring updates, Pro Carrier provided direct, reliable points of contact throughout their operation.
This open and ongoing communication has proved invaluable, helping Valentte address issues quickly and maintain the high service levels essential to their brand. The partnership has not only streamlined Valentte’s delivery operations but has also given them the confidence to recommend Pro Carrier’s services to others in their network.
Looking Ahead
With plans to double their UK business within the year and expand to new international markets shortly after, Valentte is poised for significant growth. The company views reliable service levels and strong communication as critical to this success — and with Pro Carrier by their side, they’re confident these standards will be met as their ambitions grow.
