Andy Meeson -  Our new Director of Returns

19 July 2023
by Liberty Sanders

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Liberty Sanders's avatar
By Liberty Sanders
Published: 19/07/23
Last Edited: 19/07/23

Pro Carrier appoints Andy Meeson as new Director of Returns

Pro Carrier, the international eCommerce shipping specialist, has appointed Andy Meeson as Director of Returns to focus on streamlining returns processes for online retail customers.

Andy brings with him an extensive background in logistics and supply chain operations. He joins Pro Carrier from ReBound, the global returns management specialist, where he was Operations Director, and previously Head of Supply Chain, responsible for managing 250 suppliers around the globe, and handling over 9 million parcels for some of the world’s largest retailers.

As Director of Returns, Andy will be looking at how Pro Carrier can adapt its returns journey for customers in this fast-moving environment which has only been digitalised in the last few years. He will play a critical role in improving the returns experience for customers, making tracking of parcels more visible from retailer to mile end, and offering high customer service in handling VAT duties and customs processes.

Pro Carrier recently announced a strategic partnership with Hurricane Commerce and AEB SE which has significantly reduced hold rates for online retailers due to improved customs processes which will greatly benefit the returns experience.

Pro Carrier provides shipping solutions for retailers to trade seamlessly with the UK and European eCommerce market and has opened up lanes that were previously closed off due to Brexit and the pandemic. As an independent company, they are able to operate via a multi-carrier network to offer the best logistics solutions in each local market.

Andy Meeson, Director of Returns, said: “I am really excited to join the team. Pro Carrier is incredibly innovative and creates its own in-house advanced technology solutions to provide new services for customers – there is no challenge the company can’t take on. The returns process is such a fast-moving area which is being driven by new technology, data and AI so it’s an incredibly challenging area to be part of.”

Pro Carrier uses advanced technology through its unique Horizon platform, made internally by its in-house experts. The platform consists of a transparent dashboard which allows customers to view the whole parcel journey, notifies them of any issues, and allows quick and easy access to all data.

Guy Fischer, Managing Director at Pro Carrier, added: “We are experiencing exceptional growth across our business, and I am delighted that Andy has joined us as Director of Returns. This is a key area for our online eCommerce customers, and I am confident that Andy’s role will enable us to develop new and innovative solutions to improve the returns experience for both retailers and the end consumer.”

Notes to Editors

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About Pro Carrier

Born out of Brexit, Pro Carrier was launched to help thriving eCommerce businesses continue to operate and send parcels across Europe. Integrating directly into eCommerce platforms, the technology helps reduce the number of undeliverable items and improves Customs clearances across the globe.

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