International supply chain FAQs

Yes. We offer plug-and-play integrations and API access with hundreds of eCommerce API’s.

Yes. Horizon supports all regions, UK, EU, and US, allowing you to track, report, and manage shipments from one central platform.

Horizon is an all‑in‑one, brandable portal designed specifically for eCommerce logistics. It centralises all of your freight data, tracking, invoices, customs documents, performance analytics, and more. All into one easy dashboard. You can book shipments, create custom reports, view KPIs, and analyse historical data. The results: better visibility, faster decision‑making, and simplified cross-border operations.

Our eCommerce shipping service is a global delivery solution tailored for online retailers. We give help businesses ship anything anywhere with ease, enabling them to scale their business and reach more customers across the world.

Yes. We support both DDP and DDU options. So you and your customers don’t need to worry, we have it covered.

Typical transit times range from 3 to 10 working days depending on destination.

Yes. We partner with local carriers like USPS, DHL, and La Poste and many more.

We support both scaling retailers and high-volume merchants. Simply call one of our experts to see how we can fit your in.

Yes. Since Brexit, all UK-to-EU shipments require a commercial invoice and customs data. Pro Carrier simplifies this by automating documentation through your platform integration.

Absolutely. We support IOSS (Import One Stop Shop) for EU VAT compliance and offer DDP (Delivered Duty Paid) options to reduce customer friction at checkout.

Standard delivery times range from 3 to 7 working days, depending on the destination country.

Currently, parcels under $800 may qualify for US de minimis. However, with upcoming regulatory changes, we recommend discussing DDP strategies with our team.

Yes. All parcels come with six milestone tracking updates via our bespoke system Horizon.

Our Horizon platform notifies you of delays, and our operations team works directly with customs brokers to resolve clearance issues quickly.

All your parcels are visible through Horizon’s live‑tracking dashboard. You’ll see each shipment’s status in real time, whether it's booked, in transit, at customs, or out for delivery, and you can filter by mode (sea/air/road). You’ll also receive email or SMS notifications at key checkpoints. Horizon stores all historical tracking data indefinitely, so you can review past shipments whenever you need

Yes. Horizon for eCommerce sends live parcel tracking updates directly to your customers at every stage. These updates include delivery notifications and are provided in their local language. Plus, your clients can enter tracking numbers via Pro Carrier’s “Track My Parcel” portal at any time

Yes. Horizon sends instant alerts for any delays, exceptions, or failed delivery attempts.

Yes. Horizon consolidates all carrier tracking data into a single, easy-to-use dashboard.

Pro Carrier provides end-to-end international freight forwarding via air, sea, road, and multimodal transport. We offer flexible routing, customs support, real-time tracking, and account-managed service tailored to your supply chain needs.

Yes. We offer both FCL (Full Container Load) and LCL (Less than Container Load) options, allowing you to choose the most cost-effective solution based on your volume and timeline.

Yes. Pro Carrier works with SMEs and large enterprises alike. Whether you're shipping pallets, full containers, or oversized cargo, we can tailor a freight solution that fits your business.

Yes, we offer all major transport modes for flexibility.

Yes, we specialise in combining transport methods for cost and time efficiency.

Yes, we can consolidate shipments to reduce costs and improve efficiency.

We handle everything from small pallets to oversized heavy cargo, contact us for specifics.

Typical sea freight transit times range depending on the port of entry and sailing schedule. Pro Carrier will always provide accurate lead times based on current carrier schedules and capacity.

We ship to over 200 global destinations, including Europe, North America, Asia, and Oceania.

Yes, we provide nationwide freight services for both palletised and oversized cargo.

Yes. Our carrier network reaches even the most rural destinations.

Yes, we can split consignments for delivery across multiple destinations.

Yes. We partner with trusted local carriers for last-mile fulfilment.

Yes. All freight shipments are fully trackable through our custom Horizon platform, with real-time milestone updates from origin to destination.

Absolutely. We manage customs documentation and compliance for imports and exports, ensuring seamless clearance and avoiding costly delays or penalties.

Yes, automated alerts keep you informed from collection to delivery.

Updates occur in near real-time, typically every 15–30 minutes.

Yes, Horizon lets you share branded tracking links with clients.

Typically, you’ll need a commercial invoice, packing list, and any country-specific certificates. We guide you through each requirement.

Yes, we offer optional shipment insurance for additional protection.

Yes. We comply with all applicable trade laws, customs regulations, and GDPR standards.

A global returns management service for eCommerce brands. We help businesses take the stress out of returns, handling DDP, inspection and give your customers a choice of outbound delivery options such as PUDO.

Returns are integrated with outbound data, consolidated, and sent back using cost-effective methods, powered by our bespoke Horizon system.

Yes. We offer door-to-door pickup and PUDO locations across the world.

Yes. We manage customs documentation and reconciliation.

Through consolidation, reverse logistics optimisation, and duty reclaim support.

Yes. Pro Carrier facilitates EU to UK returns with consolidated flows, IOSS support, and simplified customs handling.

Most returns from the EU to the UK take 4 to 7 working days, depending on the origin and carrier.

Yes. We manage US to UK returns using a network of US carriers, with consolidated shipments and full tracking back to your UK warehouse.

Yes. Pro Carrier handles all customs documentation for US to UK returns, including duty drawback where applicable.

Yes. We provide seamless EU-to-EU return solutions, using local drop-off or pick-up options and regional carrier networks.

FCL (Full Container Load) sea freight gives you exclusive use of a shipping container, ideal for large shipments needing security and speed. LCL (Less than Container Load) allows you to share space with other consignments, reducing costs for smaller shipments. Pro Carrier offers both UK FCL and LCL sea freight solutions tailored to your budget and delivery deadlines.

UK sea freight transit times vary by route. Europe typically takes 1–2 weeks, while Asia, North America, and Australia may take 4–6 weeks. Our Horizon platform provides real-time updates, so you know exactly where your cargo is.

Yes, our UK sea freight team manages all customs documentation, clearance procedures, and compliance checks, ensuring fast and problem-free border crossings.

Common requirements include a commercial invoice, packing list, bill of lading, and country-specific certificates. Our logistics specialists guide you step-by-step to ensure accuracy.

Yes. Pro Carrier provides complete door-to-door sea freight from the UK, including collection, shipping, customs, and last-mile delivery.