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Services
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End-to-End International Freight, eCommerce Delivery & Returns Solutions
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End-to-End International Freight, eCommerce Delivery & Returns Solutions
Have a question about international supply chain solutions, sea, air or road freight, international shipping for eCommerce retailers, returns or our Horizon portal? Explore our FAQs section to find out more.
The cost of air freight transport depends on several factors and must be determined on a case-by-case basis. The distance of the route to be covered, the desired transit time as well as the size and weight of the individual consignment influence the total costs. The gross tonnage and the volume weight are compared, and the higher value is used as the basis for the calculation.
Furthermore, supply and demand on the global market also plays a role in cost calculation.
The cost of air freight transport is dependent on the following parameters:
Of course, we organise your transport by air freight worldwide. With our own stations and the help of a strong network of reliable partners, your global delivery by air freight is possible for us.
There is no minimum quantity for transport by air freight. However, there are certain flat rates that are more significant in percentage terms for smaller, lighter consignments than heavier ones.
The air freight rate per kg decreases as the shipment’s weight increases in the individual weight classes.
Urgent goods, such as pharmaceuticals and any goods with short expiration periods, for example, fish ,fruit and flowers, are all better suited to air transportation due to its speed and efficiency. High value goods, from technology to engineering parts are all typically transported by air too.
Any form of explosives, such as fireworks and detonation fuses are not permitted on air transport, as well as any type of weapon/firearm, including ammunition. Aerosol sprays, and any compressed air/gas in cans are also prohibited to be transported via air due to the high altitude and pressure which could cause harm/damage to the aircraft, the cargo and could pose a risk to the health of the crew.
HAWB stands for House Air Waybill, which is issued by a freight forwarder to a shipper after receipt of a shipment . HAWB signifies a confirmation that the forwarder is to deliver the shipper's goods to an agreed named place.
In general the process of shipping goes from the shipper to the forwarder, who then passes the goods to an airline . On receipt of the goods from the shipper, the forwarder issues the HAWB. In turn the airline issues a MAWB Master Air Waybill when the goods are received from the forwarder for departure .
Yes, we offer both full and partial air freight charter solutions for your air freight transport. Together with our partners, it is possible for us to organise such a solution from any airport and make you a tailor-made offer.
Customers can find their An Post tracking number on emails sent by Pro Carrier and An Post.
In partnership with An Post, we send out a series of localised email alerts when packages are out for delivery.
Yes, bpost delivers to the UK as well as 200 countries worldwide.
bpost provides an advanced tracking solution that customers will be able to access via the localised emails sent by Pro Carrier and bpost.
Delivery can be as little as 24 hours for packages in Belgium. International deliveries will take longer.
The most common tracking number format for bpost packages is two capital letters followed by 9 digits and then two more capital letters at the end.
The key to allowing Pro Carrier to manage a seamless transition, is data. At Pro Carrier, we send parcels all over the world every day so already have a wealth of knowledge with dealing with the complexities of cross border delivery.
If you have only ever delivered to the EU, here is how we can help:
Pro Carrier will facilitate exports out of the UK and imports into the country of destination. In order for us to do this, we will require the following information from you:
All you need to do is pass this to us in the data files you send and we will take care of the rest. This data is mandatory and without it we cannot make the necessary entries.
The accuracy of that data is really important as inaccurate data can lead to:
It’s worth noting for us to carry out this work we will require you to provide your VAT number and GB EORI number; an EORI number is now required to be declared if exporting from the UK to any destination worldwide – for more information or to apply for an EORI number, please visit https://www.gov.uk/eori.
Typically this process can take up to two weeks.
If you have any questions on the data requirements or would like to understand how Pro Carrier can help with your cross border deliveries, please do not hesitate to contact your account manager or fill in the form at the bottom of this page.
When exporting to the EU there will be no duty to pay for goods under the value of €150. VAT will be charged on items over €22 (from the 1st July this value will be €0)
The duty element will be based on the rules of origin and any Free Trade agreements that may be in place between the country of origin/manufacture and the EU.
When talking about country of origin/manufacture, we are not referring to the shipper country, but to where the items being shipped are classed as being manufactured or originated from.
VAT
There are two elements of VAT:
UK sales VAT – levied by the UK HMRC for goods sold in the UK for use/consumption in the UK
Import sales VAT – levied by the country in which the items are being bought
Goods that are sold from the UK for consumption outside of the UK are UK VAT exempt (zero rated) however will be liable for VAT by the country into which it is being exported to. From now goods now sold ex UK into the EU will not be subject to duty if valued below €150 however will be subject to in country sales VAT upon import (if over €22)
Pro Carrier offers two main choices for facilitating how the duty and tax can be managed:
So, based on what our customer’s aspirations are, what they are shipping and the value of their products being shipped, Pro Carrier is perfectly positioned to provide sound advice and solutions.
We always recommend customers to seek confirmation of how best to handle VAT from their tax experts and HMRC.
From Jan 1st the threshold for material coming into the UK also disappears and importers to the UK will be responsible for making VAT returns to HMRC, therefore will have to register for VAT in the UK.
From July 2021 the €22 VAT Low Value Customs threshold into the EU will no longer be available. Please see our section on IOSS for rules on importing into the EU from that date.
At Pro Carrier we have been working hard behind the scenes to see how we can help minimise any possible disruption and mitigate any risk for our customers who already deliver into the EU. We have also thought long and hard about how we can continue to support our customers who want to expand their customer base into Europe and beyond.
How can we help?
We firmly believe that Pro Carrier is equipped to take on the challenge of Brexit, utilising the systems, networks and experience we have developed and introduced specifically to make shipping cross border simple and easy.
So what does Brexit mean for the UK and for those other countries that are shipping ecommerce from outside the EU in to the one of the remaining 27 member states that make up the EU – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden?
Today, and up to July 1st 2021, we will enjoy the advantages of the low-value and medium-value rules for imported goods, referred to as the B to C system. This means there is no liability for duty and tax for parcels being shipped to an individual if the shipment value is below 22 Euros (£15 GBP). For shipments valued above 22 Euros but below 150 Euros (£135 GBP) they are liable for VAT. Anything above 150 Euros will also incur duty charges. There are a few exceptions to these rules, such as if you are shipping alcohol, where there would be a requirement to account for excise duty.
As an ecommerce seller today you will have to register for VAT in each country where your annual sales exceeded the limit for that destination.
However the EU Tax department considers this B to C system unfair, since it puts traditional brick and mortar retailers at a disadvantage as they have to pay VAT on all imports and have to charge VAT at the point of sale. Whereas companies sending low-value orders as an online retailer cross border, there is no VAT to be considered at the point of sale.
To ensure that VAT is recognised at the right rate and that the National Tax Departments of the member states where the consignee/recipient/consumer resides are getting their VAT, the rules change on July 1st 2021. The EU recognized that buying online has become a mainstay for consumers in the EU, so the new rules whilst evening the score around VAT has also ‘simplified’ the VAT registration and payment process for online sellers retailing to individuals in the EU.
The Colis Privé tracking number will be included on the localised emails we send.
We work in partnership with Colis Privé to send out a series of localised email and SMS alerts when packages are out for delivery.
Coll-8 only provides its services to residents in the Republic of Ireland.
The Coll-8 tracking number is included on localised emails sent by Coll-8 and Pro Carrier.
Coll-8 has partnered with a number of Irish businesses so you can collect your package from hundreds of stores. Participating retailers include Spar, Mace and BWG.
drop2me is Coll-8’s standard delivery service that delivers packages to your customers’ address of choice.
In partnership with Coll-8, we send out a series of localised email alerts when packages are out for delivery.
Your customers will find their Correos tracking number on the emails we send.
A Correos tracking number usually starts with one or two letters followed by 9 digits and two more letters.
In partnership with Correos, we send out a series of localised email alerts when packages are out for delivery.
The Correos Express tracking number will be included on the localised emails we send.
A Correos Express tracking number is 16 characters long and comprises letters and numbers.
In partnership with Correos Express, we send out a series of localised email alerts when packages are out for delivery.
DAI post is an Australian eCommerce parcel delivery company with a major presence in Australia, New Zealand and Singapore.
Yes. Parcels are tracked throughout their journey and customers receive regular updates.
Because the entire parcel journey is tracked, your customers receive regular updates from our partner and us.
The Exelot tracking number will be included in the localised emails we send.
An Exelot tracking number has 12 characters. It starts with three capital letters followed by nine digits.
Your customers will receive localised emails from Pro Carrier and Exelot to keep them updated on their parcel’s journey.
Speed is one of the biggest benefits of Exelot’s service. International parcels can be delivered in as little as three days.
The Linnworks Pro Carrier extension is a private application connecting your Pro Carrier account with your Linnworks dashboard. Once connected, you’ll be able to choose fulfillment options and print labels directly from Linnworks.
Selling internationally using Linnworks is as easy as adding a new shipping integration and connecting your Pro Carrier account. Please use the website’s contact form to request a consultation if you don’t already have a Pro Carrier account.
Integrating Linnworks and Pro Carrier usually takes just one day.
Integrate Pro Carrier and Linnworks and you’ll never have to worry about customs paperwork ever again. Our extension ensures that all paperwork is automatically sent to our final mile delivery partners every time your customers place an order
The Pro Carrier Magento integration is a Magento extension that connects Pro Carrier with your Magento store. Once installed, Pro Carrier will pull through all Magento orders into your Pro Carrier Portal. From there, you’ll be able to choose fulfilment options and print labels.
You can set up international shipping in Magento by downloading the Pro Carrier extension, connecting your account, and creating HS codes. You’ll need to request a free consultation if you don’t already have a Pro Carrier account.
It usually takes just one day for our onboarding team to set up the Magento extension.
Customs are taken care of when you trust Pro Carrier to handle your international delivery. By adding the Pro Carrier extension to Magento, you ensure that customs paperwork is automatically sent to our final mile delivery partners every time someone places an order.
The Shopify Shipping app is a private application which connects Pro Carrier to your Shopify Admin environment. Once integrated, the app will automatically populate Shopify orders within your Pro Carrier portal. You can then select how you want to fulfil shipments, choose your final mile courier and print your delivery label.
If you already have a Pro Carrier account, setting up international shipping on Shopify is as simple as installing our Shopify app. Speak to a member of our onboarding team to get started. If you haven’t got a Pro Carrier account, please use the website’s contact form to speak to one of our consultants.
In most cases, our onboarding team can set up the Shopify app within a day.
One of the benefits of working with Pro Carrier is that you never have to worry about customs again. Using the Shopify Shipping app doesn’t change this. All paperwork is sent to our final mile carriers electronically through the Pro Carrier system.
The Veeqo integration is a private application interface that connects your Veeqo account with Pro Carrier. Once connected, Pro Carrier will pull through all orders that are “Ready to Ship”. You can then choose how to fulfil those orders and print delivery labels from your Pro Carrier dashboard.
Enabling international shipping on Veeqo is as easy as adding a new delivery method to Veeqo and connecting your Pro Carrier account. Please speak to one of our consultants if you don’t already have a Pro Carrier account to get started.
Our onboarding team will usually be able to set up the Veeqo extension in one day.
Veeqo is no stranger to automation and that goes double when you integrate Veeqo with Pro Carrier. To that end, all customs paperwork is automatically sent to our final mile delivery partners, so you never have to think about it again.
The Pro Carrier WooCommerce plugin is a WordPress plugin that connects your Pro Carrier account to your WooCommerce Dashboard. Everything can be managed from WooCommerce, including choosing how you send orders and printing shipping labels.
Setting up international shipping on WooCommerce is as simple as installing the Pro Carrier WooCommerce extension and connecting it to your Pro Carrier account. If you don’t have a Pro Carrier account, you’ll need to speak to one of our consultants first.
In the vast majority of cases, our team can integrate WooCommerce and Pro Carrier in a day.
The big benefit of working with Pro Carrier is never having to worry about customs clearance. This doesn’t change when you use our WooCommerce shipping plugin. Paperwork is automatically sent to final mile carriers through the Pro Carrier system.