A guide to

Australia

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Australia

Australia by numbers

25m

Population circa

88%

Internet access

54%

Population between ages 15 and 54

14%

Increase in buying cross-border by 2023

Most Purchased

  • Fashion
  • Health & Beauty
  • Recreational

Delivery Proposition

  • 4 import gateways into Australia
  • 100% country coverage
  • Max weight per parcel: 22kg
Did you know?

In 2021, the eCommerce market penetration rate reached 85.2%

Customs clearance guidelines

Customs de minimis: $1000 AUD. Parcels exceeding a value of $1000 AUD will require a formal entry.

When formal entry is required, we must provide them with the following:

  • Commercial invoice
  • EMPP (Evidence Money Price Paid) This can be in the form of a debit/credit card statement as evidence of price paid.
  • Customer email address. Customs will contact the consignee before clearing and forwarding on for final mile delivery.

Any duty applicable will be payable by the consignee if sent in a DDU environment.

Formal clearance costs will be the responsibility of the shipper: These will be passed back to the client.

Important that good full descriptions and HS Codes are provided for customs clearance.

Notes

Parcels held of which charges are refused by the retailer can be destroyed. If requested, a description fee is applicable.

The time parcels will be held is 30 calendar days. If the requested information is not provided by this time, Australian Customs can automatically destroy the parcel and a destruction fee is applicable which will be passed back to the retailer.

Data Importance for customs clearance

In the event that poor/vague descriptions or incomplete data is sent, the items run the risk of being held by Australian Customs for inspection.

In this event, a copy of the Commercial invoice will be required with full product details. This will then be sent to customs, if approved the parcel will be cleared and forwarded for final mile delivery with no additional costs.

It is important that good full descriptions and HS Codes are provided for customs clearance. For more information on the DAFF rules & regulations, please speak to your account manager.

Good description examples

  • Men’s super hoodie navy M
  • Vinyl wall sticker decoration
  • Bags and accessories, bags of textile

Bad description examples

  • Item or goods
  • Women’s clothing

DAFF inspection

Parcel data sent containing any natural products as part of the description, if Customs believe there is a risk to Australia’s biosecurity, will be held for a DAFF inspection. Natural products such as wood, animal products, plant/sand/soil will trigger this.​

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