About Pro Carrier

Established in 2019, Pro Carrier is the exciting new cross border ecommerce delivery arm of DG International. The guiding principle of Pro Carrier is to allow our customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions, Pro Carrier has taken a fresh look at how we can support our customers to achieve cross border growth simply and effectively. DG International was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors. DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth. DG is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Responsibilities

• Manage a key profile of accounts within the customer experience team.
• Identify and delivery cost savings for the business.
• Clearly demonstrate value add for customer profile.
• Present Weekly, Monthly, Quarterly and Annual business reviews
• Support profitable revenue growth within a designated customer portfolio.
• Identify, qualify, and generate new revenue within an existing customer base ensuring a high level of customer satisfaction and retention.
• Working closely with the customer experience team and other teams within the business to discuss progress and innovate new ways of working to improve the service we provide.
• Provide a best-in-class service, making customers the priority, ensuring their needs are met.
• Support the customer experience team through peak periods.
• Generate reports for customers and other departments and stakeholders within the business.
• Work towards agreed targets by consistently maintaining and growing revenue streams against a set customer profile.
• Offer superb customer experience, deliver results, and present feedback regularly to the relevant teams within the business.

What You’ll need to Succeed

To achieve all of that, you will be able to demonstrate and show evidence of:

• To achieve all of that, you will be able to demonstrate and show evidence of:
• A minimum 5 years’ experience working in the ecommerce industry managing a profile of online retail businesses.
• A proven track record of sales and growth within a customer profile
• Able to demonstrate strong customer service skills.
• be a highly motivated individual.
• a strong communicator, able to communicate well both verbally and in writing with clients and business associates.
• Strong interpersonal skills with a high business and commercial acumen and the ability to work closely with all members of the sales team and offer excellent levels of customer support.
• the ability to learn and use internal systems whilst being able to adopt and understand fully the products and processes of the company.
• the ability to react quickly to any competitor threat by building strong customer relationships. Ensure that all customers are aware of the full range of products and services to guarantee conversations maximise all revenue opportunities.

Personal abilities/skills

• Highly driven, self-motivated, and enthusiastic about the company vision.
• A team player with the ability to building internal and external relationships.
• Show confidence and be able to remain calm in a pressured situation and welcome the need for change when it arises.
• A strong desire to provide a complete customer experience and take ownership for all aspects of the customer journey.

What You'll Get in Return

In return, you can expect to be given considerable responsibility for implementation, and work closely with a small leadership team where your efforts and success will be noticed. We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.