Account Director

About Pro Carrier

The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport.

Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.

Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.

Pro Carrier is poised for significant growth, with a strategy to grow to double in size over the next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Your new role:

Reporting directly into the Managing Director of Ecommerce, you will be responsible for delivering strategic leadership, driving performance and ensuring alignment between our client’s growth and retention expectations, and your customer’s goals.

You will be the key liaison between the customer, internal stakeholders and internal teams, ensuring outstanding delivery of services, and maintaining a profitable, long-term partnership.

This is a pivotal role to the business. It’s imperative you thrive in an autonomous role and environment, are solution focused and an out of the box thinker, who is always looking for new ways to create value to your account portfolio, the business and your team.

Responsibilities:

• You will be responsible for the strategic lead of client relationships and driving the success and delivery of creative solutions. Developing and executing strategic account plans that drive client growth and revenue.
• Monitoring account performance, budgets and timelines and reporting regularly on KPI’s.
• Managing contract negotiations, renewals, and scope changes, in addition to managing timelines, budgets and resources to ensure seamless execution.
• Leading by example and leading strategic proposals.
• Cultivating a continuous improvement culture, identifying opportunities to add value through innovation and technology.
• Identifying growth opportunities within the account, including new services or products.
• Representing our client with a high level of integrity and knowledge.
• Working closely with key stakeholders across the business to identify and implement sales strategies and products, always ensuring customer satisfaction.

Preferred skills/experience:

• Previous experience as an Account Director within the Retail/Logistics sector.
• A minimum of 7 years as a sales professional with a proven track record of Account Management and growth.
• Proven experience managing fast paced, high-volume and high-value accounts.
• Ability to detect and understand trends in your customers business and in the industry.
• Thorough understanding of how sales work in a multinational global business environment.
• A proven track record of up-sell, value-add and retention of multi million account portfolios.
• Proven strength in strategy, budgeting and execution.
• Outstanding communication (verbal and written) and negotiation skills.
• Passionate about delivery and someone who thrives on managing large complex accounts.
• Very strategic and solution focused with strong commercial and financial acumen.
• Fluent in English.
• Must be able to travel globally

What You'll Get in Return

In return, you can expect to be given considerable responsibility for implementation, and work closely with a small leadership team where your efforts and success will be noticed.

We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.