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A Guide to Australia

Australia by numbers

  • Population circa 25m
  • 88% internet access
  • 54% population between ages of 15 and 54
  • In 2019 84% of the population expected to buy online
  • By 2023 14% expected to buy cross border
  • In 2018 online purchasing accounted for AUS$27.5 billion

Most purchased

  • Fashion
  • Health and Beauty 
  • Recreational

Australia delivery proposition

  • 4 import gateways into Australia
  • 100% country coverage
  • Max weight per parcel: 22kg

Customs clearance guidelines

Customs de minimis: $1000 AUD. Parcels exceeding a value of $1000AUD will require a formal entry.

When formal entry is required we must provide customs with the following:

  • Commercial Invoice
  • EMPP (Evidence Money Price Paid) This can be in the form of a debit/credit card statement as evidence of price paid
  • Customer email address. Customs will contact the  consignee before clearing and forwarding on for final mile delivery

Any duty applicable will be payable by the consignee if sent in a DDU environment.

Formal clearance costs will be the responsibility of the shipper: These will be passed back to the client.

Important that good full descriptions and HS codes are provided for customs clearance.


Parcels held of which charges are refused by the retailer can be destroyed. If requested, a destruction fee is applicable.

The time parcels will be held is 30 calendar days. If the requested information is not provided by this time, Australian Customs can  automatically destroy the parcel and a destruction fee is applicable which will be passed back to the retailer.

Data Importance for customs clearance

In the event that poor/vague descriptions or incomplete data is sent, the items run the risk of being held by Australian Customs for inspection.

In this event a copy of the Commercial Invoice will be required with full product details. This we then send to Customs, if approved the parcel will be cleared and forwarded for final mile delivery with no additional costs.

It is important that good full descriptions and HS codes are provided for customs clearance. For more information on the DAFF rules & regulations please speak to your account manager.

Good description examples

  • Men’s super hoodie navy M
  • Vinyl wall sticker decoration
  • Bags and accessories, bags of textile

Bad description examples

  • Item or goods
  • Women’s clothing

DAFF inspection

Parcel data sent containing any natural products as part of the description, if Customs believe there is a risk to Australia’s biosecurity, will be held for a DAFF inspection. Natural products such as wood, animal products, plant/sand/soil will trigger this.

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