About Pro Carrier

Established in 2019, Pro Carrier is the exciting new cross border ecommerce delivery arm of DG International. The guiding principle of Pro Carrier is to allow our customers to find sending parcels cross border as simple as sending parcels within the UK. In offering a range of global delivery options, supported by a choice of final mile delivery partners, and backed up by smart and intuitive IT solutions, Pro Carrier has taken a fresh look at how we can support our customers to achieve cross border growth simply and effectively. DG International was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors. DG’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth. DG is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.

Your new role:

We are looking for a Salesforce Business Analyst to join a reputable and growing business in Tilbury, Essex.

The company is going through an exciting period of growth due to a large amount of transformation projects and therefore we are looking to expand out the Business Change Team.

This will be a broad role where you will get involved with both Administration & Analytics, and be actively involved across the entire development life cycle. Your role will involve working with BC team and stakeholders across the business to gather the requirements, document, design and assist with the build of solutions in our Salesforce eco-system.

Responsibilities:

• Identify, gather, analyse and document business requirements and translate these into technical specifications or user stories using effective methods
• Effectively communicate specifications to all stakeholders including management, business users and developers
• Emphasis on testing and user impact and recognising its importance at the start of the project
• Updating User Stories in Jira
• Documenting / updating business process
• Data mapping activities
• Writing and executing test plans
• Working with the PM to ensure all projects are on track for completion, highlighting risks and potential roadblocks
• Work closely with the administrators and support where needed

Requirements:

• At least 3 years’ experience in a business analyst role
• Extensive knowledge on Agile methodologies
• Ideally 2+ years’ experience with Salesforce Lightning (Service & Sales)
• A good understanding of Salesforce configuration
• Salesforce Administrator Certification, desired but not essential
• Personal attributes
• Excellent interpersonal and communication skills - both verbal and written
• Able to multi-task; work to tight deadlines and able to cope under pressure
• Attention to detail and high level of accuracy
• Strong problem-solving ability/logical thinker
• Must be organised and able to prioritise duties and responsibilities.
• A passion for change and a sense of real achievement based on delivery

What You'll Get in Return

In return, you can expect to be given considerable responsibility for implementation, and work closely with a small leadership team where your efforts and success will be noticed. We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.